API and UI offline for console.sharonai.cloud and enterprise.sharonai.cloud

Incident Report for SHARONAI

Resolved

The API and UI for both console.sharonai.cloud and enterprise.sharonai.cloud are now fully operational.

All existing workloads remained unaffected throughout the duration of this incident.
Posted Aug 05, 2026 - 16:03 AEST

Identified

The API and UI for both console.sharonai.cloud and enterprise.sharonai.cloud are offline. Existing running workloads are entirely unaffected and operating normally.

Users attempting to access the console, issue API requests, or modify resources will encounter the following error:

```
{"status_code": 400, "details": [{"error_code": "GEN001", "detail": "Something went wrong. Please try again after sometime.", "info": "cannot execute UPDATE in a read-only transaction\n"}]}
```

We have isolated the issue causing the read-only state. Engineering is actively applying a fix to restore full write capability to the control plane.
Posted Aug 05, 2026 - 15:36 AEST
This incident affected: Management Portal.